Front Desk Coordinator

Front Desk Coordinator

Location: Refresh Dental - Pittsburgh, PA 

Job Type: Full-time

About Us
At Refresh Dental, we believe exceptional patient care starts with exceptional people. We are proud to create a welcoming, team-oriented environment where employees are valued, supported, and encouraged to grow professionally. Whether you are an experienced dental professional or looking to take the next step in your career, you'll find opportunities to make a meaningful impact on patients' lives while working alongside a dedicated team committed to excellence in oral healthcare.

Why Join Our Team?
We pride ourselves on combining individuality, expertise, and teamwork to provide exceptional group dentistry. If you’re passionate about improving oral health and creating satisfied patients, we invite you to join us in redefining the culture of dentistry.

Your Work Schedule

Monday-Thursday: 7:45am-5:00pm

Every other Friday: 7:45am-1:00pm

Your Role as a Front Desk Coordinator
As a Front Desk Coordinator, you’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.

Key Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

What You’ll Need to Succeed

• High School Diploma or equivalent (Associate’s degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Benefits & Perks

• Health & Wellness: Comprehensive suite of benefits to promote health and financial security such as medical plan options through a Health Reimbursement Arrangement (HRA) called the Custom Health Option and Individual Care Expense (CHOICE) program.
• Financial Security: 401(k) retirement savings plan; Voluntary Life and Disability Insurance and access to investment advisors at no additional expense for added peace of mind.
• Work-Life Balance: Generous Paid Time Off (PTO) & paid holidays to refresh and recharge.
• Extras & Incentives: Employee Discount Program on products/services, Team Member Assistance Program (EAP) and lucrative Employee Referral Program rewards when you help grow our team.

Equal Opportunity Employer
We embrace diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.

North American Dental Group-branded practices are independently operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization.

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